FAQ
Here are the most frequently asked questions and answers to save your time in contacting us. To provide you with the best customer experience, your feedback is greatly encouraged. If you still have any questions pl,ease send us an email at support@avenue72.co, or use the form in our contact page above.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. As such, please expect your items to be shipped separately (if you order more than 1 item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is free worldwide on most items at any given point. On some large orders and items, there may be a small shipping cost.
Q. Where is your company located?
A. Avenue 72 is headquartered in London, UK. We have supply warehouses in the USA and China, and premium vendor contacts in China. Because of this, we can ship anywhere worldwide quite quickly.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All enquiries can be sent to support@avenue72.co. Our team will get back to you as soon as possible.
Q. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q. Is the checkout process on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.